Refund policy

Refunds, Returns, and Exchanges

Change of mind:

We do not refund or exchange if you simply change your mind, so please choose carefully.

Faulty or damaged candles:

If a candle arrives broken, or there's a genuine fault with it, we'll replace it free of charge. Email us at candles@earthcandles.co.nz with a photo of the candle and the packaging and we'll sort it out.

If your parcel was damaged in transit, please tell us within 3 working days of it arriving, so we can lodge a claim with the courier while the window is still open.

Nothing in this policy affects your rights under the Consumer Guarantees Act.